General FAQ’s:

Q. WHAT KIND OF SERVICES DO YOU PROVIDE?
A. We pride ourselves on providing a commercial and residential cleaning services as well as commercial and residential carpet cleaning in the Greater London area. In past years, we have served many satisfied customers and provided cleaning solutions for any size of homes, offices, shops, pubs, restaurants and many more.
We take care of every aspect of your cleaning requirements including curtain cleaning, carpet cleaning, upholstery cleaning and window cleaning.

Q. WHAT AREAS IN LONDON DO YOU COVER?
A. WE TAKE JOBS ANYWHERE IN LONDON, ESSEX, SURREY, KENT OR W.SUSSEX. CALL OUR FRIENDLY STAFF FOR A FREE QUOTE OM 0844 4411 976.

Q. ARE YOU AND YOUR CLEANERS INSURED?
A. Yes. We have a full Employers Liability cover of £1,000,000 and Public Liability cover of £2,000,000. Which is more important – Treatment Risk is included. Increased cover can be arranged on request.

Q. WHAT IF SOMETHING IS DAMAGED WHEN MY HOME IS BEING CLEANED?
A. Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced.

Q. WILL YOU PROVIDE THE CLEANING MATERIALS AND EQUIPMENT?
A. Yes. Top Cleaners will supply all machinery (including vacuum cleaners etc.), cleaning materials and black refuse sacks to fulfil the contract.
Items such as office bin liners, white swing and pedal bin liners, local authority refuse sacks, toilet consumables and detergents will be supplied on request at an additional cost according to requirements.
If you have booked a regular domestic cleaning and ironing services, then you have to provide all cleaning materials and a list of tasks.
We recommend the following:
Mop and bucket, furniture polish, window and glass cleaner, kitchen cleaner, bathroom cleaner and limescale remover (e.g. Viakal) or eco friendly alternatives.
Please ensure your vacuum cleaner is in good working order and you have vacuum cleaner bags if necessary.

Q. CAN I SPECIFY THE DAYS FOR THE CLEANING?
A. Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.

Q. WHAT IF I NEED TO CHANGE MY CLEANING APPOINTMENT?
A. We try to be as flexible as possible. We ask that you give us 48 hours notice, so that we can adjust our schedules.

Q. WHAT STAINS CAN YOU REMOVE FROM CARPET CLEANING?
A. Our technically advanced system is designed to remove alcohol, blood, browning, butter, candle wax, chewing gum, coffee & tea, chocolate, cough syrup, crayons, eggs (raw), food colouring, fruit juice, furniture stain, glue, grass, gravy, grease, ice cream, lily pollen, jam, ketchup, lipstick, mildew, milk, mud, mustard, nail polish, oils, paint, rust, salt, shoe polish, soot, tar, toothpaste, urine, vomit and wine.

Q. HOW DO I PAY FOR SERVICES?
A. The preferred method of payment at time of service is cash or check.
For your convenience, if we have a contract arrangement, we would be happy to invoice you at the end of each month.